We are seeking a Technical Writer to lead a critical documentation initiative. This role is ideal for someone who thrives on bringing order to complexity and creating clear, structured content that empowers developers. You will help design a world-class developer portal, consolidating existing resources into a unified, self-service knowledge base.
Responsibilities
- Design the Documentation Experience
- Create intuitive information architecture for tutorials, how-to guides, technical references, and explanations.
- Establish style guides and standards for consistency.
- Create intuitive information architecture for tutorials, how-to guides, technical references, and explanations.
- Transform Complex Technology into Clear Communication
- Write progressive documentation from quickstarts to in-depth references.
- Collaborate with product and engineering teams to document new features.
- Write progressive documentation from quickstarts to in-depth references.
- Lead Content Migration
- Audit existing resources, identify gaps, and manage consolidation.
- Develop interactive API documentation with code examples.
- Audit existing resources, identify gaps, and manage consolidation.
- Enable Self-Service Success
- Build troubleshooting guides that reduce support tickets.
- Anticipate and address common developer challenges.
- Build troubleshooting guides that reduce support tickets.
Qualifications
- 4+ years of technical writing experience (API documentation/developer tools a plus).
- Familiarity with documentation platforms (ReadMe, GitBook, Docusaurus, etc.).
- Proficiency with Markdown or similar markup and version control (Git).
- Experience managing large documentation projects and content migrations.
- Understanding of OpenAPI/Swagger and interactive documentation tools.
- Ability to read and understand common programming languages.
- Strong attention to detail and project management skills.
Why This Role
- Greenfield Opportunity: Build documentation strategy from the ground up.
- Immediate Impact: Your work will directly shape how developers engage with the platform.